Meade ETX Repair?
Posted 05 January 2016 - 01:42 PM
Posted 06 January 2016 - 02:23 PM
The ETX scopes are not designed for repair. They are designed for replacement. As I understand things and assuming that I am correct: If something goes wrong during warranty, the person simply send in the scope, Meade sends the person a new one, and the old one gets thrown away. It is cheaper to do that than spend the shop time for repairs. For a scope that is out of warranty, the person can send one in, pay some set fee, receive a new scope, and Meade throws the old one away. Again, the people get the new scope for less than what the shop time would cost for repair.
Hope this helps,
Posted 08 January 2016 - 03:42 PM
Thank you. Shop time and labor costs would prohibit the ETX 90's repair. A new ETX 90 is around $425
Posted 09 January 2016 - 04:49 AM
Your friend might want to call Meade Customer Support and ask about this. The price for sending one in for repair/replacement from Meade for the DS mounts is $160, while the retail price is $225. There may be a similar price reduction for an ETX, but I don't know for sure.
Posted 10 January 2016 - 10:17 AM
Turned out to be a user issue that Support didn't catch. The ETX is alive and well.
Posted 10 January 2016 - 11:06 AM
That is good to hear.
Posted 10 March 2017 - 06:51 AM
I take issue when someone says that the scope is a throw away and just go buy a new one.I'm glad that people have the money to just throw it away.Come on ,just where do people place their values.For the money that's paid for these scopes Meade ought to be ashamed of themselves #1 for making such a plastic geared unit that breaks down and constantly has issues, # 2 for having the gall to leave people stranded to go find someone to repair their cheaply made product. I thought that this is a hobby that we're supposed to have fun with and not an albatross around ones neck.If meades sales went down,we'de see how fast meade would pay attention to it's customers and repair scopes at a reasonable price. Hey Meade,either stand up and take responsability or get off the pot.
Posted 11 March 2017 - 11:10 AM
I appreciate your sentiments in that it does sound wrong to have a scope costing several hundred dollars being considered throw-away. However, there are some points I would like to bring out. The first one being that the plastic gears are, in truth, an upgrade from metal ones. The original DS 2000 scopes had metal gears and they wore out rapidly, requiring fairly frequent replacement. The situation changed with the use of plastic ones. I have worked over many DS 2000 mounts with plastic gears and have tried to wear them down deliberately with metal working sand paper to change their shape. Eventually, after many hours of work on one scope, I managed to get the shape I was trying for. However, after that experience, I came to understand why Meade went to the particular plastic they are using. I believe I will be long gone from this earth before any of those gears in my DS 2000 mounts will ever wear out!
The second point is to note the repair price offered by Dr. Clay. The price is $375, which is a fair price for the time spent when someone completely goes through a scope, but is getting into the lower end of the list price range of even the newest ETX series. I do not know for sure what the "repair" price Meade would charge for replacing a damaged scope after its warranty period, but it would be in keeping with an actual repair cost or less.
The third point I would like to make is that, as I understand the situation, both DS and ETX scopes, of the vintage mentioned, were made by a company in China and independent spare parts were simply not available to Meade.
A fourth point, though one that I think is unfortunate, is that the repair inquiry was made at the time the transition from the old series, which was no longer made, and the new series was being developed.
I have made an inquiry about the situation with the new ETX Observer series, which I believe is being made by a sister company in the Sunny system. I will post any information I get in this thread.
Posted 13 March 2017 - 06:34 AM
Posted 13 March 2017 - 09:55 AM
I have often wondered why there is not a unit that could be mounted to, really, any scope, since there are cell phones that can show the night sky and you can move them around to see different parts of it on a screen. Seems like there could be some brackets made by someone that could do that service.
As far as support for the older ETX scopes is that there is no connection any longer as it relates to the ETX with the manufacturing company...no parts, no drawings, no anything. Any warranty issues, I am sure, will be honored in some way. However, as I understand the situation with scopes out of warranty there is no direct support from Meade. I will try to find out more information on this issue.
Posted 13 March 2017 - 04:38 PM
I did receive some information about any of the older ETX scopes that have something go wrong with them while under warranty. They will be swapped out for one of the new ones.
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