STARLOCK UTILITY program problem
Posted 08 September 2013 - 09:04 AM
Posted 08 September 2013 - 09:35 AM
I do not have one of these scopes and do not know anything about it. I just wanted to respond to your message and let you know that someone has read it. I will try to watch and see if you get a response, but I could get side tracked. If you do not get an answer in a few days, send me a private message and I will inquire.
If you were in the US, there is a toll-free number to Customer Service that you could call. In the UK, I think the official route is through your distributor. Hopefully, someone with knowledge about this kind of issue will post. But, this does sound like an issue that needs to go to your distributor, especially with a scope that is just out of the box.
Hope this helps!
Posted 08 September 2013 - 11:55 AM
Posted 08 September 2013 - 02:19 PM
Posted 08 September 2013 - 06:53 PM
I'm also running WIndows 7 64 bit and saw the same symptoms you report. However, they are not a problem. I played with the exposure, zoom, and contrast settings and then I started seeing an image. Also, I did this in the daylight in my garage and it was easier to see the image because of the extra brightness. When I took it outside at night it worked correctly for stars.
Posted 13 September 2013 - 10:25 AM
Posted 19 September 2013 - 09:48 AM
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