My LX600 issues - update
Posted 26 June 2013 - 08:34 AM
Then I started having issues with RA gears binding when I moved the scope manually. I move the scope manually when I am initially setting it up so I can polar align. I called Meade to report this issue. They asked if I had the problem when running it with the hand controller. I replied that I did not. I was ask to just use the hand controller instead of manually moving it. I replied, would Meade be willing to offset the resale price, due to the issue, down the road if/when I want to sell the scope. No they were not. Then they emailed me a shipping label to send just the base back to them, at my expense! No effing way on that baby. Hey, this is a new product! Not my fault you didn't do any QA. OK., they want me to send the base back on their dime. Fine with me. I was told it would take 3-4 weeks but they would see if it could be expedited. I shipped it on June 12.
Well, the LX600 base arrived at the shipping address on June 18. I wasn't told that it would take another 3 days to get to the real destination. I called Meade support on June 24 to just check on the status. Yes, they received it. This is when I found out they really didn't get it until June 21. Now I was told it could take 5-6 weeks before I get it back. WTF? Guess no expediting there.
Frankly, I think Meade should either fix the LX600 base promptly or send me a new base (preferred). Also, due to their lack of QA, they should extend my warranty by a year.
Anyway, since I received to LX600 I only had it out twice. Mainly because the gear binding issue but also due to weather and that thing is a beast and I need help moving it around.
Thank you Meade (Not)
Still waiting to use my LX600.
Yes, I will keep bugging Meade until I get my equipment back. Repaired or new.
Posted 28 June 2013 - 05:26 AM
I guess it is true about the squeaky wheel.
Posted 28 June 2013 - 07:25 PM
Posted 05 July 2013 - 06:11 PM
Posted 17 July 2013 - 11:29 AM
Posted 14 September 2013 - 04:48 PM
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