Meade Telescope Recall Notification - LX800
Posted 11 June 2012 - 03:01 PM
Dear Valued LX800 Customers,
As a result of initial customer feedback of the LX800, which prompted further, extensive, testing, we
have identified a number of areas that should be changed in order to achieve the specified
performance criteria we have set for the product. Although initially we believed this could be
accomplished with only firmware updates to the LX800 mount and StarLock, we now believe
mechanical changes should also be implemented in addition to the firmware updates.
If you own a Meade LX800, please contact customer service at 800-626-3233 to set-up a return
authorization. Meade will issue call tags to collect your product, we will implement all of the
prescribed changes and return the product to you at no charge.
These changes are deemed critical to the performance of the product and rather than have customers
struggle through this with less than optimal results, we believe a proactive approach is the best
course of action. The rework itself is expected to take only a few weeks.
The changes will include several mechanical adjustments, new StarLock and LX800 firmware, a
new one piece saddle plate, and for customers of ACF optical tubes, a piggy-back bracket to allow
for an additional mounting location for StarLock on top of the optical tube.
We humbly apologize for the difficulty these issues have caused, but feel that this course of action is
the right thing to do. The LX800 is a fantastic system and we believe our customers will agree once
they get a chance to use the system.
Here is a rough list of the items you should return.
However, you should check with to see exactly what you need to return when you call our Customer Support line at (800) 626-3233
What to Return:
1. Mount Box: Mount head and saddle, StarLock with cable, control box, AutoStar II hand box.
2. ACF OTA Box: Includes OTA with shipping bolt installed, dovetail rail.
Call tags will be issued for the Mount Box and OTA box.
Again, please make sure to call our Customer Support line at (800) 626-3233 for more details.
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Has anyone heard anything recently?
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