I too am having conecting problems with my LX90 and DSI to Evisage, and it's driving me mad

I have many many times followed the setup instructions for A/Star suite serial connector cables but still get same "unable to open com port 1" or "connection error : not connected"
I've checked computor device manager and there's no nasty yellow ? so what am i doing wrong

I have been able to control scope with my laptop via A/star suite with no problems, so there is no conection problem there , so why will it not conect through Envisage.
Hope somebody can help please, Dave.